ICM Project Solutions is an Australian owned and operated building services company. We provide reactive and scheduled maintenance services to a wide variety of clients and industries, from local small businesses to large franchise groups to national organisations and government departments. No matter the size or industry, we pride ourselves on understanding our clients project, maintenance requirements and the need for 24/7 assistance with those unexpected repairs.
We know that equipment failures, building defects and general repairs can have a massive impact on your business. That is why at the heart of our building maintenance service is our ability to provide peace of mind that your premises, equipment and machinery are maintained, serviced and repaired to the highest standard with the least business downtime or operational interruption.
OUR APPROACH TO MAINTENANCE SERVICES
Across our business, we pride ourselves on our customer first approach. From the moment our clients engage us, we appoint a dedicated project manager as the primary point of contact. Additionally, we put great emphasis on our teams building strong relationships with our clients through reliability, accountability and open lines of communication at all stages of the works.
Our project managers and site team members understand that maintenance, be it scheduled or reactive, needs to be completed as swiftly as possible to minimise disruption and loss to the daily operations of your business.
REACTIVE MAINTENANCE
Unexpected defects, failures or damage can bring business to a halt! That is why we offer our clients a reliable 24/7 reactive maintenance service to get your business back up and running with the least operational disruption.
Our new client on-boarding process means that we start by understanding your business, premises and equipment and complete any necessary inductions or site inspections. This approach ensures that when you need reactive maintenance carried out, our team can get straight onsite to fix the failure without delay.
Additionally, your dedicated project manager will liaise with all stakeholders involved and keep everyone up-to-date at all times.
PREVENTATIVE & SCHEDULED MAINTENANCE
Building defects and machinery failures have a massive impact on business. Our preventative or scheduled maintenance programs are designed to work around your daily operations to carry out necessary services, repairs and seasonal maintenance. Planning these services help reduce the likelihood of a major incident or failure occurring and causing major business disruption.
Our in-house teams and hand-picked contractors will get to know your business and site well, enabling them to provide you with an ongoing advisory services such as repair recommendations, compliance checks and regulatory updates.
QUALITY & WORKMANSHIP
ICM Project Solutions operate within ‘ICM’s Integrated Management System’. This ensures we handle matters pertaining to quality, environmental risk and occupational health and safety quickly and efficiently. Our quality assurance measures ensure that a high standard of works is achieved by our teams and subcontractors at all times. We carefully select the products we use and partner with suppliers and contractors who align with our values and quality standards.
We hold:
QBCC License – Builder Medium Rise: 1205372
Master Builders Qld Member: 73607
Strata Council Australia Qld Member